EZ Around Inc — Terms of Service
Last updated on: September 28, 2025
These Terms of Service constitute a legally binding agreement (the “Agreement”) between you and EZ Around Inc. (“EZ Around,” “we,” “us,” or “our”) governing your use of the EZ Around application, website, and technology platform (collectively, the “EZ Around Platform” or the “Platform”), and any services you use, receive, or access from or through the Platform or otherwise through arrangements made by EZ Around’s customer service or operations staff.
By entering into this Agreement, you expressly acknowledge that you understand this Agreement and accept all of its terms. IF YOU DO NOT AGREE to be bound by the terms and conditions of this Agreement, you may not use or access the Platform, or use any services accessed through the Platform or otherwise through the arrangements of EZ Around’s customer service or operations personnel. USE OF THE PLATFORM OR ANY SERVICES PROVIDED OR ARRANGED BY OR THROUGH EZ AROUND CONSTITUTES AGREEMENT TO THESE TERMS.
PLEASE BE ADVISED: For Senders only, Section 12.11 contains provisions governing dispute resolution, including binding, final, individual arbitration and a class/collective/representative action waiver.
1. The EZ Around Platform
The Platform provides a marketplace where persons who seek to transport goods (“Senders”) can send goods by being matched with independent companies and contractors offering, or willing to offer, delivery services (courier companies, delivery companies, and motor carrier companies offering services on the Platform are “Carriers”; individual service providers offering or performing services through the Platform (including personnel employed, contracted, or otherwise engaged by Carriers to perform services (“Carrier Personnel”)) are “Drivers”; Carriers and Drivers are collectively, “Deliverers”). Senders and Deliverers are collectively “Users.” Each User must create a User account that enables access to the Platform and binds such User to this Agreement.
For purposes of this Agreement, the delivery services provided to Senders by Deliverers who are matched through the Platform, through EZ Around’s customer service or operations personnel, or through any third party service or technology platform integrated by EZ Around into the Platform are the “Services.” By creating a User account and agreeing to these Terms, you also consent to receiving certain Services via any third-party services or technology platforms integrated into the Platform and agree to their terms to the extent applicable. Any decision by a User to offer or accept Services is in that User’s sole discretion. EZ Around acts as a broker of Services and does not operate any delivery or transportation services business. Accordingly, EZ Around is not a transportation carrier or delivery services provider and does not directly provide transportation or delivery services. It is within each independent User’s sole decision whether to contract for the provision of Services through the Platform.
2. Modification; Assignment; Third-Party Beneficiaries
EZ Around may modify this Agreement or any policies related to the Platform or Services at any time. Such modifications are binding upon your acceptance of the modified Agreement. In addition to any other manifestation of acceptance, continued use of the Platform or performance/receipt of any Services after EZ Around posts an updated version of this Agreement or any policies within the Platform or otherwise provides notice constitutes your acceptance. You are responsible for regularly reviewing the Platform for updates.
You may not assign this Agreement, in whole or in part, without EZ Around’s express written consent, which may be withheld in EZ Around’s sole discretion. Intended third-party beneficiaries may be identified in related agreements (e.g., Carrier/Broker Agreement).
3. Eligibility
The Platform and Services may only be used by individuals and entities who can form legally binding contracts. The Platform is not available to children (persons under 18) or Users whose accounts have been deactivated. By becoming a User, you represent and warrant that you have the right, authority, and capacity to enter into and abide by this Agreement and, if an individual, that you are at least 18 years old. You may not allow others to use your account; you are the sole authorized user.
4. Communications
By becoming a User, you agree to receive communications from us, including e-mail, text messages, calls, and push notifications (which may be sent via an automatic telephone dialing system). Communications may include: operational communications, feature updates, promotions, and industry news. Standard carrier charges may apply.
5. Intellectual Property
All intellectual property rights in the Platform are owned by EZ Around. Subject to this Agreement, EZ Around grants each User a limited, revocable, non-transferable, non-sublicensable, non-exclusive license to use the Platform during the term of this Agreement, which license may be revoked at any time and terminates automatically upon termination of this Agreement. Each User grants EZ Around a perpetual, non-revocable, non-exclusive license to use any intellectual property included in content or information the User provides on the Platform to operate and improve the Platform and Services.
6. Disclaimers
The following disclaimers are made on behalf of EZ Around, our affiliates, subsidiaries, parents, successors and assigns, and each of our respective officers, directors, employees, agents, and shareholders (“EZ Around Parties”). The Platform is provided on an “as is” basis without any warranty, express, implied, or statutory. We do not guarantee any specific results from use of the Platform or Services, including the ability to provide or receive Services at any particular location or time. We disclaim implied warranties of title, merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that use of the Platform or Services will be accurate, complete, reliable, current, secure, uninterrupted, error-free, or virus-free. We disclaim liability for connectivity and availability. EZ Around expressly disclaims liability arising from unauthorized use of your account. Notify us immediately of any suspected breach. We are not responsible for information you disclose to other Users. We disclaim all liability for the acts or omissions of other Users (including unauthorized users). We may, but are not obligated to, monitor materials posted on the Platform and remove content in our sole discretion. EZ Around is not responsible for any fees or overage charges associated with data plans used to access the Platform.
7. Indemnity
You will defend, indemnify, and hold the EZ Around Parties harmless from any claims, actions, suits, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (1) your breach of this Agreement or any other agreement with EZ Around or its affiliates; (2) your violation of law or third-party rights; (3) your violation of any EZ Around policy; (4) any allegation that materials you submit or transmit infringe intellectual property or other rights; (5) your ownership, use, or operation of any vehicle, including loading/unloading or transport of cargo; and/or (6) any other activities in connection with the Services. This indemnity applies regardless of the negligence of any indemnified party to the fullest extent permitted by law.
8. Limitation of Liability
IN NO EVENT WILL THE EZ AROUND PARTIES BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, CONSEQUENTIAL, OR INDIRECT DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF DATA, SERVICE INTERRUPTIONS, OR THE COST OF SUBSTITUTE SERVICES) ARISING OUT OF OR IN CONNECTION WITH THE PLATFORM, THE SERVICES, OR THIS AGREEMENT, HOWEVER ARISING, EVEN IF ADVISED OF THE POSSIBILITY. THE PLATFORM MAY BE USED TO REQUEST AND SCHEDULE COURIER OR OTHER SERVICES WITH THIRD-PARTY PROVIDERS, BUT YOU AGREE THAT (1) EZ AROUND HAS NO RESPONSIBILITY OR LIABILITY RELATED TO ANY TRANSPORTATION, GOODS, OR OTHER SERVICES PROVIDED BY THIRD PARTIES EXCEPT AS EXPRESSLY SET FORTH HEREIN, AND (2) YOU ASSUME ALL RISKS RELATED TO YOUR USE OF THE PLATFORM AND ANY SERVICES YOU RECEIVE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION/LIMITATION OF CERTAIN DAMAGES; IN SUCH JURISDICTIONS, OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
9. Term and Termination
This Agreement is effective immediately upon your creation of a User account. It may be terminated: (a) by you, without cause, upon deletion of your account and discontinuance of any use of the Platform; (b) by EZ Around, with respect to any Deliverer, immediately if that Deliverer’s applicable agreement (e.g., Non-CMV Deliverer Agreement or Carrier/Broker Agreement) is terminated; or (c) by either Party immediately upon the other Party’s material breach. If terminated, you may not use the Platform or Services unless and until this Agreement is renewed with EZ Around’s written approval (if previously terminated by EZ Around). EZ Around may also immediately terminate this Agreement or deactivate your account if: (1) you no longer qualify to provide or accept Services under applicable law; (2) we have a good-faith belief such action is necessary to prevent fraud, criminal activity, or protect safety; or (3) with respect to any Carrier or Deliverer, you or your Carrier Personnel fail to adhere to our Community Guidelines or become ineligible under applicable agreements. Sections 5–8, 9, 10, 11, 12.6–12.12, 13.2–13.4 survive termination.
10. Confidentiality and Personal Information
You agree not to use any technical, financial, strategic, or other proprietary and confidential information relating to EZ Around’s business, operations, or properties, including User information (“Confidential Information”), for any purpose other than as contemplated herein, and not to disclose it to third parties except as necessary to perform or receive Services. You agree to take reasonable measures to protect Confidential Information.
To the extent EZ Around processes on your behalf any information relating to an identified or identifiable individual that is subject to data protection laws (“Personal Information”), EZ Around will not use, retain, sell, or disclose such Personal Information other than as expressly stated in this Agreement or as necessary to provide the Platform or Services.
11. Choice of Law and Severability
Except as set forth in Section 12.11 and except to the extent required under any other agreement between EZ Around and the applicable User, this Agreement is governed by the laws of the State of California, excluding its conflict-of-laws principles and subject to applicable federal law (including the FAA). If any provision is invalid or unenforceable, the remainder shall be construed to effectuate the Parties’ original intent to the maximum extent possible.
12. TERMS FOR SENDERS
EZ Around is not a carrier and provides a platform whereby Senders can obtain transportation provided by third-party Deliverers. When ordering services you, as “Sender,” agree, on your behalf and on behalf of the receiver of the Shipment (“Receiver”) and anyone else with an interest in the Shipment, that these Terms govern the Shipment and all related Services. “Shipment” means all cargo and related documents travelling under one bill of lading or waybill, or sent in one dispatch, to one destination or split between a series of destinations, and which may be carried by any means the Deliverer chooses. A “waybill” includes any Shipment identifier or document (including electronic versions). Every Shipment is transported on a limited liability basis as provided herein.
As a Sender, you warrant and represent that you are authorized to arrange transportation of the Shipment, that all information provided is complete and accurate, that all Shipments are packaged and marked in accordance with applicable law and to withstand normal transportation, and you agree to pay the amounts charged by EZ Around for your use of the Platform and Services (“Charges”). Charges include payments for services (including transportation provided by Deliverers), fees, taxes, and other agreed charges. Pricing may vary based on factors including Deliverer availability and Service attributes, and EZ Around may determine and modify pricing in its sole discretion. You are responsible for reviewing and paying all Charges incurred under your account.
12.1. Fees
Shipping Fees. EZ Around may quote a base shipping fee based on Shipment information (e.g., weight, dimensions, content, schedule, distance, urgency). If conditions change, information is inaccurate, or changes are made, the actual fee may change. Sender is responsible for accessorials not anticipated at tender (including excessive wait times) and Charges may exceed the quoted base fee.
Service Fee; Cancellations; Damage Fee. EZ Around may assess a per-Shipment Service Fee (which may be included within quoted rates). A cancellation fee may apply if a Deliverer began work before cancellation or where otherwise communicated. A damage fee may apply if improper packing/loading/unloading causes damage (including to Deliverer vehicles).
Other Charges; Taxes. Additional fees and surcharges may be collected, including tolls/port fees, local fees, and processing fees. Applicable taxes will be collected where required.
Tips. Tips provided through the Platform are paid entirely to the Deliverer.
Facilitation of Charges. Charges are collected through third-party payment processors. EZ Around is not liable for their acts/omissions. The processor may change without notice. Unless otherwise agreed, payment is due immediately upon completion of Services. Cash payments are prohibited.
No Refunds. All Charges are non-refundable to the fullest extent permitted by law. Credits/discounts, if any, are at EZ Around’s discretion and are non-transferable.
Payment Authorization. EZ Around may seek authorization of your payment method (this may appear as a hold).
12.2. International Border Crossing
For cross-border Shipments, EZ Around may facilitate certain activities to enable Services (e.g., completing documents, paying duties/taxes/penalties, acting as forwarding agent for customs/export control purposes, and redirecting Shipments). EZ Around does not act as a customs broker or make import/export compliance filings for Sender. For Shipments to/from/within Mexico or Canada, EZ Around makes no representation regarding Deliverer cargo liability and has no liability for cargo loss/damage/destruction/delay.
12.3. Special Shipments; Unacceptable Shipments
Special Shipments. Prior to tender, Sender is solely responsible to determine and disclose any special qualifications/requirements and to properly package, label, and prepare documentation (e.g., HAZMAT, overweight/oversize, heavy-lift requirements, special equipment/personnel).
Hazardous Materials. Sender is solely responsible for compliance with all HAZMAT laws (including shipping papers with emergency contact). Sender must notify EZ Around of HAZMAT nature/quantity prior to tender. Sender’s indemnification includes liabilities and cleanup costs arising from HAZMAT.
Unacceptable Shipments. Shipments are unacceptable if, for example, required customs declarations are missing, they contain prohibited items (e.g., counterfeit goods, animals, currency, gemstones, weapons, explosives, human remains, illegal items, tobacco/alcohol/hemp/vaping products), require controlled temperature, are inadequately packaged, or otherwise cannot be carried safely/legally, or include HAZMAT without compliance.
12.4. Deliveries and Undeliverables
If a Shipment is unacceptable/undeliverable, undervalued for customs purposes, Receiver is not identified/located, or Receiver refuses delivery, the Deliverer will use reasonable efforts to return the Shipment to Sender at Sender’s cost; otherwise, the Shipment may be released, disposed of, or sold without liability, with proceeds applied to expenses/Charges/administration, and any remainder returned to Sender. The Deliverer may destroy any Shipment that law prevents return without liability.
12.5. Inspection
Deliverers have the right (but not the obligation) to open and inspect Shipments without notice for safety, security, customs, or other regulatory reasons or as reasonably necessary to confirm compliance.
12.6. Liability with regard to Shipments
Shipments sent on the Platform may be eligible for protection through EZ Around’s loss assurance program (as described within the Platform), to the extent provided according to that program’s terms.
EZ Around and Deliverers have no liability for loss/damage beyond the loss assurance program limits/terms, and liability is limited to direct physical loss/damage to the Shipment. Neither is liable for consequential, special, or indirect damages or delay-related damages.
12.7. Claims
All claims (including loss assurance claims and claims for loss/damage/delay/destruction) must be submitted in writing to EZ Around within 30 days from the date a Deliverer accepted the Shipment. One claim per Shipment; settlement is full and final.
12.8. Circumstances Beyond EZ Around’s Control
Neither EZ Around nor Deliverers are liable for loss/damage arising from circumstances beyond their control, including defects related to the Shipment, actions of third parties, or Force Majeure (e.g., natural disasters, war, civil unrest, pandemics, governmental orders). EZ Around is not liable for acts/omissions of Deliverers.
12.9. Sender’s Warranties and Indemnities
Sender warrants that all information is complete/accurate; the Shipment is acceptable under law and complies with Section 12.3; Shipment was prepared securely; Sender complied with customs/import/export/data protection/sanctions/embargo laws; and Sender obtained necessary consents for personal data (including Receiver contact). Sender will defend, indemnify, and hold harmless EZ Around and Deliverers from claims/losses/costs (including attorneys’ fees) arising out of Sender’s breaches of laws or this Agreement, reliance on Sender information, or following Sender instructions, except to the extent caused by the party seeking indemnity.
12.10. Routing
Deliverers may route/divert Shipments, including via intermediate stops, in their reasonable discretion.
12.11. Dispute Resolution and Arbitration Agreement (Senders)
SENDER AND EZ AROUND MUTUALLY AGREE TO RESOLVE DISPUTES BY BINDING, INDIVIDUAL ARBITRATION AND WAIVE THE RIGHT TO COURT OR JURY TRIAL. This Arbitration Agreement is governed by the Federal Arbitration Act (“FAA”) and survives termination. No class, collective, consolidated, or representative arbitration is permitted.
This Arbitration Agreement applies to all claims (“Claims”) between Sender and EZ Around Parties to the fullest extent permitted by law. It does not require arbitration of Claims where pre-dispute arbitration agreements are unlawful.
Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules as modified herein. Any demand must comply with AAA filing requirements and be delivered to the other Party. Unless the Parties agree otherwise, hearings will take place in San Diego County, California. Before initiating arbitration, the Parties may agree to attempt to resolve disputes informally for 30 days after written notice describing the dispute and relief sought.
Class/Representative Waiver & Court Determination. Any dispute regarding the availability of class/collective/representative arbitration shall be decided by a court of competent jurisdiction, not the arbitrator. If a court allows such arbitration notwithstanding this waiver, this Arbitration Agreement is void as to that dispute and that dispute will proceed in court in San Diego County, California.
12.12. Non-Solicitation of Deliverers, Employees, and Contractors
During the Term and for 6 months thereafter, other than through the Platform, Sender shall not directly or indirectly hire, contract with, solicit, induce, or recruit: (i) any Deliverer (or its workers who performed Services for Sender through the Platform) to perform transportation for Sender; or (ii) any employee/contractor of EZ Around or its affiliates to terminate or reduce their relationship to join Sender; provided that for a Deliverer or individual worker, Sender will not be restricted if Sender pays a Finder’s Fee of $9,000. Sender will provide records upon request to verify compliance. Payments owed hereunder are due within 10 business days of hiring.
13. TERMS FOR DELIVERERS
All Carriers must enter a Carrier/Broker Agreement with EZ Around, and all Drivers (unless Carrier Personnel employed by a Carrier) must enter a Non-CMV Deliverer Agreement, prior to receiving access or performing Services. By accessing the Platform as a Driver, you agree to be bound by the Non-CMV Deliverer Agreement unless you are Carrier/Carrier Personnel; by accessing as a Carrier, you agree to be bound by the Carrier/Broker Agreement. In case of conflict between those agreements and this Agreement, those agreements control.
13.1. Deliverer Representations and Agreements
Care and Respect. Abide by our Community Guidelines and treat people and Shipments with care.
Confidentiality. Maintain confidentiality of Sender, Receiver, and Shipment information unless disclosure is legally required.
Safety. Perform Services safely; ensure you (and Carrier Personnel) are fit and able. You are responsible for obtaining and maintaining adequate health/occupational coverage. You may be required to complete safety training.
Zero Tolerance for Impairment. No drugs/alcohol while providing Services.
Qualifications. Operate vehicles and perform Services only if fully qualified, licensed, and insured under applicable law. You are responsible for compliance with laws governing Special Shipments and interstate transportation.
13.2. Relationship between EZ Around and Deliverers
Deliverers are independent contractors; no employment, partnership, joint venture, franchise, or agency relationship is created. Deliverers control when/where/how long to use the Platform and may accept/decline requests. Deliverers have no authority to bind EZ Around and will not claim otherwise.
13.3. Non-Circumvention
Deliverers shall not accept proposals from, provide Services to, or receive payment from Senders outside the Platform if the Deliverer provided any Services to such Sender through the Platform within the preceding 6 months.
13.4. Drivers Affiliated with Carriers
Subject to law and this Agreement, Carriers may use Carrier Personnel who must register accounts linked to the Carrier. Conflicts between this Agreement and the Carrier/Broker Agreement will be resolved in favor of the Carrier/Broker Agreement.
EZ Around Inc
715 Paseo Roble #304
Vista, CA 92084